Legal notices

SARL Hanna – Head office : 16 rue d’Obernai, 67000 Strasbourg – SIRET : 80287651600039 – TVA : FR65802876516 – Amount of share capital : 1000 €.

Creation of the website : Jérôme Herr.

Web hosting: OVH

Privacy Policy

Commitment of Hanna SARL, owner of Adams Hotel for the protection of personal data

May 25, 2018 marks the entry into force of the General Regulations for the Protection of Data known as “RGPD”. This text aims to significantly overhaul and unify the fundamental legislation of Europe in the field of personal data protection. To adapt to this new regulation, the law Informatique et Libertés of January 6, 1978 was adapted and voted, in its revised version, to the National Assembly on May 14, 2018.

For the purposes of the regulations in force, a “personal data” is “any information relating to an identified or identifiable natural person”. A person can be identified directly (example: surname, first name) or indirectly (example: identifier, phone number …).

A “personal data processing” is an operation, or set of operations, relating to personal data, whatever the process used (collection, registration, organization, preservation, adaptation, modification, extraction, consultation, use …).

This policy is designed to help you understand what data we collect, why we collect it, and what we do with it.

Through this policy, Hanna SARL undertakes to process the personal data entrusted to it in a transparent, confidential and secure manner.
Identity and contact details of the controller

For the purposes of the General Data Protection Regulations, the person who, alone or in conjunction with others, determines the purposes and means of the processing is considered a “controller”. The subcontractor is the person who processes personal data on behalf of the controller.

Collected data

When you browse our site or when you book a stay in our establishment, we ask you, as a customer, a certain amount of personal information.

All data concerning users or customers is collected directly from them.

The personal data that we may collect is as follows:

Booking

When you book a stay in our establishment, we ask you for your contact details (name, surname, postal address and email, phone number, civility …), some personal information (date of birth, nationality …) and your number credit card for transaction and reservation purposes.

Navigation on the website

When browsing our website, information may be recorded or read in your device. The information collected makes it possible to track the volume, type and configuration of traffic using this site in order to develop the design and layout. They also allow us to improve your customer experience by sending personalized offers that match your needs.

Payment

Remote payments by credit card are made by communicating your credit card number, its due date and its cryptogram directly with the payment agencies. These organizations use the 2048-bit Secure Socket Layer (SSL) v3 encryption technology that secures all the information you enter by encrypting it. Hanna SARL never has access to confidential information relating to the means of payment.

In order for the bank to process your payment online, we send you billing information (name, surname, address, email, phone), delivery (name, surname, address) and order (reference, total amount, purchased items with quantity and price).

Purposes of data processing

We collect your personal data for the purpose of:

• Manage requests for rooms and treatments.
• Manage your online purchases of gift vouchers, gift boxes, care, products …
• Manage your stay in our establishments (monitoring of consumption, management of access to rooms …).
• Improve our services
• Guarantee security and the prevention of fraud.

The collection of your personal data has for legal basis:

The execution of a contract to which the person concerned is party or the performance of pre-contractual measures taken at the request of the latter (reservation and purchase of stay or care, online purchase …)
Compliance with legal obligations incumbent on Hanna SARL (for example, legal retention periods for accounting documents)
The legitimate interest of Hanna SARL to ensure the best quality of its services, to provide its customers the best possible follow-up of their reservation and their stay or care and to improve the operation of the Group’s websites.
The legitimate interest of the company Hanna SARL as it results from Recital 47 of the RGPD namely the existence of a “relevant and appropriate relationship between the person concerned and the controller in situations such as those where the person concerned is a customer of the controller “.
The consent of the person concerned when it is required by the regulations in force, particularly in terms of commercial prospecting and cookies.

If you do not wish to provide the personal information requested, you may not be able to access certain parts of our website or Hanna SARL may not be able to respond to your requests. requests.

The mandatory or optional nature of the information provided and the possible consequences, in our regard, of a lack of response, are specified during the collection of the information in question.
Recipients of the data

The Personal Data collected by the company Hanna SARL are not transmitted to commercial or advertising actors.

No transfer of personal data is made to a third country or to an international organization.

They are accessible only to certain authorized employees of IT, customer, commercial and marketing services within the limits of their respective responsibilities and in compliance with this policy.

The company Hanna SARL may also be required to use the services of subcontractors, ie specialized service providers (mailing, audience analysis), the list of which can be consulted on request sent by email to contact @ adams- hotel-metz.fr

Data retention period

We keep your personal data only as long as necessary for the purposes pursued.

User rights

In application of the regulations applicable to the protection of personal data, you have the possibility:

• To exercise your right of access, to know the personal data about you and the information applicable to the processing of these data.
• To request the correction of your data if they are inaccurate or ask that they be completed if they are incomplete.
• To obtain the erasure of your data.
• To obtain the limitation of the treatment of your personal data.
• To object, at any time, for legitimate reasons, to a processing of your personal data, including profiling.
• To withdraw, at any time, your consent to the processing of your personal data
• To request the portability of your data.
• Define guidelines regarding the fate of your personal data after your death.

To exercise your rights, we invite you to contact us by mail at the following postal address: Adams Hotel – 3 Rue Pierre Boileau – 57050 Metz or by email at the following address: contact@adams-hotel-metz.fr. In this case, you must indicate the personal data that you want us to correct, complete, or delete, by identifying you accurately with a copy of an identity document. Requests for the deletion of personal data will be made subject to the legal obligations incumbent on Hanna SARL, particularly with regard to the preservation or archiving of documents.

Finally, you also have the possibility to lodge a complaint with the National Commission Informatique et Libertés (CNIL).
Security and confidentiality

Hanna SARL takes the appropriate technical and organizational measures, in accordance with the applicable legal provisions, to protect your personal data against unlawful or accidental destruction, accidental loss or alteration, or disclosure, unauthorized access or processing. authorized or unlawful.

In addition, our website has powerful security systems. Indeed, we have adopted the SSL (Secure Socket Layer) encryption process.

Cookies

Hanna SARL uses cookies and other tracers via the WordPress content management system and the Google Analytics tool, which is only used for statistical purposes.

Contact us

If you have any questions or concerns regarding the protection of personal data or if you wish to make any recommendations or comments to improve the quality of this policy, please contact us in writing at the following address: Adams Hotel – 3 Rue Pierre Boileau – 57050 Metz or by email at the following address: contact@adams-hotel-metz.fr

Evolution of this policy

Hanna SARL reserves the right to make any changes to this policy at any time, in particular to comply with legal, regulatory, jurisprudential and technical developments.